Deleting your account

Last updated: August 2026

Which app this page refers to

This page concerns the Aurelia Gold app, published by Aurelia S.r.l., registered office at Via Tiburtina 237, 03100 Frosinone (FR), Italy, VAT 02103090383, professional gold operator entered in the register held by the Bank of Italy under no. 5010178 and with the OAM under no. OCO5150.

Below you will find how to request deletion of your account, what is erased and what we are required to keep.

1. Deleting your account from the app

If you still have the app installed:

  1. open the app and go to Profilo (Profile);
  2. tap Impostazioni account (Account settings);
  3. tap Elimina account (Delete account) and confirm the request.

While the request is pending you can withdraw it from the same screen.

2. If you no longer have the app installed

Write to info@aurelia.gold from the email address you registered with, stating that you wish to delete your Aurelia Gold account. You can also call +39 370 160 1012.

To protect your account we may ask you for some verification details before proceeding: the request must come from the account holder.

3. What is erased

Once the request is approved, the following are deleted:

  • access to the account and all active sessions;
  • the name, phone number and email address linked to the account, which is permanently deactivated;
  • the savings plan and its contribution history;
  • the push notification token and notification preferences;
  • the verification selfie, if any.

The account can no longer be used and cannot be restored.

4. What we are required to keep, and for how long

Aurelia is a professional gold operator: Italian Legislative Decree 231/2007 (anti-money-laundering rules) requires us to retain the identification data collected during customer due diligence and the transactions carried out. For this reason, even after the account is deleted, the following are retained for 10 years:

  • the identity document data collected at registration, stored encrypted;
  • the anti-money-laundering questionnaire answers and the consents given;
  • orders and the related transactions;
  • the activity log on your profile.

The period runs from the date the account is deleted. Once it has elapsed, the data is permanently erased. This retention is a legal obligation and does not depend on your consent: we cannot waive it, even on request.

5. Timing

Every request is reviewed by one of our operators. We notify you of the outcome by email and complete the deletion within 30 days of the request, as provided by art. 12 of Regulation (EU) 2016/679.

6. Getting a copy of your data

Before deleting your account you can request a copy of the data concerning you by writing to info@aurelia.gold. The export also contains your identity document data, so we send it only after verifying your identity.

7. Contact

Aurelia S.r.l. — Via Tiburtina 237, 03100 Frosinone (FR), Italy. Email: info@aurelia.gold — Phone +39 370 160 1012.

For the processing of personal data, please see our Privacy Policy.